Refund Policy

Two free redos

Not happy with your portrait? Use the redo button on your private order page and tell us what to change. Every order includes up to 2 free redos.

Still not happy after 2 redos? Full refund

If you are still not satisfied after 2 redos, you can request a full refund within 28 days of payment.

Other cases

• Cancel before delivery: if you cancel before your illustrations are delivered, you get a full refund.
• We can't deliver (for example, the images can't be used): full refund.
• Refund requests must be made within 28 days of payment.

How to request a refund

Email support@lumtrove.com with your order number. We process refunds from our side; you don't need to contact the payment provider. Please contact us before opening a dispute with your bank — we can usually fix it faster.

How refunds are paid

Refunds go back to your original payment method through Dodo Payments. Refunds usually reach your account in 5–10 business days, depending on your bank.